1. Communication Tools in the Learning Management System
The Learning Management System provides several tools that
facilitate communication between the trainer and the trainee, including:
- Course
messages in virtual classrooms, live broadcasts, and recorded courses. - Email.
- Course
and program news (announcements). - WhatsApp
groups for beneficiaries (included in our contact forms).
2. Beneficiaries of the Communication Service
The beneficiaries include:
- Platform
Trainers: Registered on the educational platform to deliver training
courses. - All
Trainees: Enrolled in training courses on the platform. - Supervisors
from Relevant Government Entities: Such as the National E-Learning
Program.
3. Channels for Providing the Communication Service
Direct Contact Center:
Phone number: 009665000992684
Available during official working hours from Sunday to Thursday, from 8:00 AM
to 4:00 PM (and during training course sessions).
Email for Technical Support:
support@mulhim.com
Social Media Applications:
Used to deliver services and facilitate communication within the platform.
4. Services and Systems Offered through the Communication
Service
The provided services include:
- Enrolling
in courses and resolving technical issues faced by users. - Training
on how to use the electronic platform and benefit from its features. - Providing
necessary user qualifications. - Logging
into the educational platform and creating a trainee account. - Attending
courses and using live broadcast applications. - Trainer
access to the platform. - Ensuring
the issuance of the trainee's certificate.
5. Expected Response Time
WhatsApp Support:
Immediate response, whether from a trainer or trainee.
Email:
Response is expected within two to five hours after receiving the email.
6. Roles, Responsibilities, and Authorities
Roles are divided into several levels:
Level One:
Customer Service Contact Center
Receives all incoming calls.
Provides initial technical support based on the nature of the inquiries or
transfers them to the relevant department.
Level Two:
Operational Support Department
Completes the technical support process and ensures issue resolution.
Ensures beneficiary satisfaction with the provided service.
7. Measuring Beneficiary Satisfaction
The quality of the service and beneficiary satisfaction are
measured after the training program concludes.
This is done through a survey sent via email or through the
electronic learning system.
