Terms and Conditions of Use and Privacy Policy
Replacement
and Return Policy
Terms and Conditions of Use:
The Mulhim Platform for Continuing Medical Education reserves the
right to delete and prevent any users from sharing if they violate any of the
usage rules, including deleting the user's account in case of another account
breach or impersonation.
The Mulhim Platform for Continuing Medical Education commits to ensuring the
recency of the electronic content provided in the programs and its compliance
with national laws and policies.
The Mulhim Platform for Continuing Medical Education is not liable under any circumstances
for any failures inherent to the nature of the Internet in accessing and/or
using the platform or any failure in its obligations due to force majeure or
unintended cause.
The Mulhim Platform for Continuing Medical Education offers electronic learning
systems that support various types of devices with different operating systems
and are compatible with all device screens, including tablets and smartphones.
The Mulhim Platform for Continuing Medical Education has the absolute right at
any time to modify the terms and conditions of the website or any of the
current and future services without prior notice. You can access the latest
version of the terms and conditions at any time on the website, and if you do
not accept the modifications, you must stop using this service.
If you continue using this service, you implicitly agree to comply with the
modified terms and conditions of using this site.
Commitment:
You agree to comply with all local laws regarding the ethical use
of online content. In addition, you will be responsible for paying any taxes
imposed whether in Saudi Arabia, your country of origin, or country of
residence. You also commit to the policies of the Mulhim Platform for
Continuing Medical Education in this agreement and any agreements set by the
platform on the site. This agreement and the policies set within it may be
updated by us from time to time without notifying you.
Password: You are fully responsible for all activities and damages that may
result from poor management of passwords and failure to maintain their
confidentiality. If any unauthorized access occurs or if you suspect a breach
of site security, you must inform us directly. We will not be liable for any
damages or losses resulting from the failure to maintain password
confidentiality.
Account Information: You agree to always keep your account information
up-to-date, including your email, contact details, and appropriate payment method
details.
Account Ownership and Preservation: You cannot transfer or sell your account on
the Mulhim Platform for Continuing Medical Education or the username to any
other parties. You are responsible for all activities related to your account
or username.
Right to Refuse Service: The Mulhim Platform for Continuing Medical Education,
at its discretion, may suspend any account that breaches any of the terms and
policies of this agreement or violates any laws in the country of residence.
All rights are reserved to refuse service to anyone for any reason at any time.
User Content Agreement: The responsibility for viewing videos and benefiting
from the amount paid on the site rests solely with the beneficiary as long as
the procedures followed have not stopped due to a technical fault or an issue
beyond the control of both parties. In case technical or educational support is
needed, please contact support directly.
Privacy
and Security Policy:
The Mulhim Platform for Continuing Medical Education is committed
to ensuring your privacy. If we ask you to provide certain information by which
you can be identified when using this website, you can be assured that it will
be used only in accordance with this privacy statement.
All personal and non-personal information that we obtain is secured against any
unauthorized access in accordance with the applicable laws governing the
processing of private and personal data of Internet users.
Site Visitors and Identifiable Information:
Non-Personal Information: The Mulhim Platform for Continuing Medical Education
collects non-personal identifiable information such as browser type, the site
from which you accessed the platform, and the date and time of your visit, to
give us a better understanding of the behavior of visitors and members when
interacting with Mulhim as a website. We may publish non-personal identifiable
information to highlight what attracts visitors' attention regarding the use of
the website. We may also collect statistics on user behavior and visitor
interactions on the site, but we are committed to not disclosing any personal
information.
Personal Information: The privacy of members and visitors is very important to
us. We are fully committed to maintaining their privacy and security. We do not
publish or share any personal information about our visitors or members except
in cases required by law, in accordance with legal requests, for developing our
services, to enable us to provide services through our website, to collect
feedback on the website’s services, or to publish related advertisements.
Intellectual Property and Copyright:
The Mulhim Platform for Continuing Medical Education respects the intellectual
property rights of others, and we expect members to reciprocate this respect
and comply with the related rights and policies. Uploading or sharing
unlicensed content or content that is partially or fully copyrighted is against
our copyright and usage policies.
The content included on the Mulhim Platform for Continuing Medical Education,
such as texts, graphics, logos, names, features, functionalities, images, and
audio, is the exclusive property of the platform and its licensors, protected
by copyright laws and trademark regulations, and is subject to Saudi laws
and regulations.
Downloading, copying, reproducing, transferring, broadcasting,
displaying, selling, licensing, or exploiting any content from the Mulhim
Platform for Continuing Medical Education for any purpose without prior written
consent is prohibited.
By providing access to the content on our service, we permit any visitor to the
Mulhim Platform for Continuing Medical Education to view the content; however,
our content will always remain our property since all trademarks, logos, and
other images belong to their rightful owners.
It is prohibited to publish any content that exposes individuals or any other
entity in a negative manner, or any content that contradicts Islamic teachings,
societal ethics, or negatively affects national unity.
Declaration: We, the Mulhim Platform for Continuing Medical Education, pledge
to adhere to the principles of intellectual property rights and copyright, and
to all applicable laws and regulations, following the strict guidelines of the
Saudi Authority for Intellectual Property and Copyright Protection. We also
safeguard the rights of others and commit to treating all trainees and
personnel dealing with the platform respectfully. This is our declaration on
this matter.
The Mulhim Platform for Continuing Medical Education is an electronic
publishing medium for all training programs. It must be used in a manner that
benefits users without harming the reputation of the platform or its personnel,
or exposing them to legal issues. Therefore, it is necessary to follow the
publishing policies stated in this document.
Publishing
Responsibility:
The departments with dedicated pages on the website are fully
responsible for the content of those pages, files, and everything published on
them, according to the permissions granted to them and in line with the
center's policies on the official website.
Departments or individuals must use the website for the intended purposes as
per the permissions granted to them, as this website and its published content
represent the platform.
Intellectual Property Rights and Copyright:
All content published on the Mulhim Platform for Continuing Medical Education
pages must comply with copyright laws and the electronic publishing policy
specified by the competent authorities, which includes everything published on
the site.
Departments must ensure that any content or scenes transferred from other
websites do not infringe on the copyrights of those websites. The department
will bear all responsibilities arising from any such infringement.
We emphasize the necessity of respecting intellectual property rights and
copyright for all images, logos, and texts uploaded to the website in
accordance with the publishing policies specified by the competent authorities.
Departments are warned against copying or paraphrasing any images, logos, or
texts and uploading them without citing their source, and they will bear full
responsibility if they fail to comply.
Content Writing Guidelines on Website Pages:
Appropriate Content: Content must be free from inappropriate language,
offensive, insulting, racist, or threatening tone whether in text, image, or
idea.
Compliance with Laws: Content must not violate state regulations or societal
norms.
Privacy: Content should not expose the privacy of others in any form.
Usage: The website must not be used as a forum to discuss other entities,
individuals, or to file complaints.
Language and Accuracy: The language used in creating the page or electronic
material must be correct and free from errors.
Up-to-Date Information: It is essential to ensure that the content on pages and
various materials is updated to reflect the most current information at the
time of visit. This includes news, contact details, phone numbers, email
addresses, material descriptions, and other related information.
Website
Changes and Disclaimer:
The platform reserves the right to change the information on the
website at any time without prior notice.
Although we make every effort to ensure the accuracy of the information on the
website, we cannot guarantee its accuracy or provide any warranties regarding
the website or its content (including any text, graphics, advertisements,
links, or other materials).
Additionally, the platform does not offer any express or implied warranties
regarding the absence of viruses or defects in the website’s materials or the
uninterrupted or error-free delivery of these materials.
Changes to this Policy:
To maintain this website and to provide and develop services in the future, the
Mulhim Platform for Continuing Medical Education may change the terms of this
policy from time to time. In the event of such changes, they will be displayed
on this page, and your continued use of the website will be considered as your
agreement to the updated policy.
Commitment
of the Mulhim Platform to Intellectual Property Rights in Publishing:
The Mulhim Platform for Continuing Medical Education is committed
to respecting intellectual property rights when designing and uploading all
digital training courses on its website. The platform also commits to
respecting intellectual property rights when designing and uploading any
digital content on its electronic systems, including texts, images, software,
designs, and others.
Commitment of Trainers to Intellectual Property Rights When Developing Courses:
The platform undertakes the conversion of traditional educational curricula
into electronic curricula in partnership with specialized trainers. In this
context, trainers who wish to develop their courses must commit to respecting
intellectual property rights and copyright, signing an acknowledgment form
prior to developing the educational course content that complies with all
intellectual property laws, licensing, copyright rights, usage, modification,
and integration.
Trainers also commit to citing the scientific references and sources used in
preparing the training course.
Commitment
of Trainers When Uploading Content to the E-Learning Systems:
Trainers acknowledge that all digital content uploaded to the
e-learning management system, whether recorded courses or other educational
entities, must respect intellectual property rights and copyright principles.
Trainers also acknowledge that all educational courses uploaded become the
property of the center, represented through e-learning and distance education,
and may be used for research or training purposes.
Commitment to the Data Retention and Usage Policy in the E-Learning Systems:
The platform provides a set of systems and programs for trainees to benefit
from on the official website's e-learning system.
The handling of these data is subject to a clear policy formulated by the
platform that takes into account intellectual property rights and copyright
laws, aiming to classify data according to its sensitivity, confidentiality,
and associated risks, and includes the necessary mechanisms to control and
utilize them for the benefit of the platform’s training ecosystem.
Jurisdiction:
By using this platform, you agree to exclusively submit to the judicial
authorities in the Kingdom of Saudi Arabia regarding all claims and disputes
arising from your use of this platform.
Disclaimer:
The administrators of the Mulhim Platform for Continuing Medical Education,
together with the relevant governmental bodies related to electronic training,
make every effort to facilitate and ease the training program for the trainees.
This platform has been prepared in accordance with the applicable regulations
in the Kingdom of Saudi Arabia and without any warranties of any kind.
Financial
Information and Replacement/Return Policy:
Fees: You agree to pay the fees for the training courses you
purchase, and you authorize us to charge your debit or credit card or process
other payment methods for those fees. The Mulhim Platform for Continuing
Medical Education works with third-party payment processing partners to provide
you with a secure payment method.
Payment: When making a purchase, you agree not to use an invalid or
unauthorized payment method. If your payment method fails and you still gain
access to the training course for which you registered, you agree to pay the
corresponding fees within 7 days of our notification. We reserve the right to
disable or suspend access to any training course or service for which we have
not received sufficient payment.
Replacement
and Return Policy:
For synchronous (live) and in-person courses: A full refund is
available if requested at least 48 hours before the course starts (an
administrative fee for bank transfer may be applied, ranging between 10 to 15
SAR).
For asynchronous courses (videos and virtual classes): The paid amount is
non-refundable and non-exchangeable under any circumstances.
For in-person courses and workshops: A full refund is available if requested at
least 72 hours before the course starts (an administrative fee for bank
transfer may be applied, ranging between 10 to 15 SAR).
Refunds are only applicable if the service was not accessed due to a technical
fault or other reasons attributable to us; in such cases, the amount will be
credited for use on another service within one year.
According to our assessment, if we believe you are misusing the replacement and
return policy, we reserve the right to block your account and restrict all
future use of the services. If we block your account or disable your access to
a training course due to your violation of these terms or safety guidelines,
you will not be eligible for any credit or refund.
IP Address and Cookies:
The Mulhim Platform for Continuing Medical Education uses data from cookies to
identify and track users and how they use the platform, including the type of
browser, operating system, internet service provider, and their access
preferences. This non-personal identifiable information, which we track, cannot
be traced by other visitors or members. This information helps us improve the
user and visitor experience on the website.
Links to Other Websites:
We are not responsible for and do not control the content, products, or
services on any third-party website. We advise visitors and members to read the
terms of use, printing and publishing policy, and privacy policy of any
external website. We remind our users that we can only control our own methods
of operation.
Technical
Support:
If you have a complaint, you can contact us via the WhatsApp icon
located in the bottom right corner, by sending an email, or through one of our
affiliated social media platforms. You will receive a response within a maximum
of 48 working hours.
Our products include live courses with detailed announcements as well as
ready-made digital courses that are delivered immediately upon completion of
your purchase without the need for further distribution.
Attendance and Absence Policy for Courses:
The course preparation policy on the platform follows the systems of the Saudi
Commission for Health Specialties and the National Center for E-Learning.
The attendance policy on the platform is as follows:
First: For synchronous courses, training is delivered live at specific times,
with the trainer providing direct instruction via broadcast. The Mulhim
Platform for Continuing Medical Education provides a live broadcast method
similar to Zoom, where only enrolled participants can enter, and their full
names appear on the certificate as confirmation of their attendance via their
username. Attendance is monitored by the platform's team, and for additional
security, attendance is recorded both at the beginning and end of the course.
Second: For asynchronous courses, training is provided through videos and
educational files. Trainees can attend at any time within a sufficient period
to complete the course. To maintain credibility, several measures are in place:
the course can only be accessed using the subscriber's username; the real name
provided during subscription is used on the certificate; an obligatory
evaluation test is administered after watching the course. Each course includes
20 to 30 questions in the database, from which 10 questions are randomly
selected for the test. The questions differ for each participant to reduce
cheating and fraud. The platform technically mandates that each participant
watches the entire course video, without the option to skip to the end,
ensuring full completion.
Third: The mechanism for obtaining educational hours applies only to
synchronous courses after verifying the participant’s full attendance. The
platform requires full attendance for each course or lecture, and no
certificate of attendance or educational hours will be awarded to any
participant who is absent for any reason. Additionally, no refund will be
issued if there is an issue with the participant's registration number with the
Saudi Commission for Health Specialties or delays in sending the registration
number.
